Remote Backend Jobs

Overview

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

GitLab Professional Services Project Managers manage high-complexity projects to successful completion from initiation through delivery to closure. In this role, you will coordinate with cross-functional teams and our global customers to complete distinct projects both on time and within budget. Project Managers need to have substantial experience managing IT and software consulting projects and relying on traditional systems and software development methodologies, as well as practical experience with agile project management methodologies

What you’ll do

Ability to manage large scale commercial projects and lead executive stakeholder meetings and communications

Ability to work cross functionally with GitLab support, engineering, product teams to resolve complex customer problems

Contribute to and continue to evolve the PS Project manager tools and processes

Summarize key customer projects on a monthly basis; provide quarterly role-up for QBRs

Act as an advocate for change and constantly iterate upon the revision/improvement of processes, procedures, and templates

Develop and manage detailed schedules to deliver technical and consulting services to GitLab customers

Manage customer expectations, project scope, and resources needed to successfully deliver to customer needs

Develop and communicate project schedule, status, risks and issues to all levels of stakeholders, ranging from technical staff to executives

Manage customer escalations, coordinating with customers and GitLab stakeholders (e.g., executive team, sales, technical account managers, etc.)

Be accountable for reliable and repeatable delivery processes, metrics and operational procedures

Set and achieve forecast goals by setting expectations with the customer and working closely with the Technical Architect and project engineers

Act as a liaison to Partner Consultants and/or delivery partners

Develop a functional knowledge of GitLab technologies

Maintain an awareness of emerging GitLab technologies

What you’ll bring

Ability to manage and successfully run customer projects like a business:

Create consistent and concise exec-level status reporting both internally & externally

Find creative solutions to project challenges before they become an escalation

Establish strong, trusting relationships with management or other influential roles within the customer’s organization

Ensure revenue can be recognized immediately following the completion of the work (swiftly execute Change Orders as needed)

Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute (PMI) methodologies, agile/scrum, and/or software SDLC)

Bachelor’s degree in engineering, computer science or related field

Demonstrated progressive experience working as a project manager on IT-based projects

Demonstrated progressive experience managing projects with external customers or clients, preferably enterprise customers. Professional Services experience is a plus.

Demonstrated ability to motivate the advisor team and individual contributors and mediate conflicts

Experience using various project management and/or agile tools

Understanding of software development lifecycle, preferably experience in an agile and/or DevOps environment

Excellent customer-facing and internal communication skills

Great written and verbal communication skills

Solid organizational skills, including attention to detail and ability to handle multiple priorities

Demonstrated ability to think strategically about business, products, and technical challenges

Ability to use GitLab

Ability to travel if needed and comply with the company’s travel policy

How GitLab will support you

Benefits to support your health, finances, and well-being

All remote, asynchronous work environment

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental leave

Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

Remote-Global

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Tagged as: 5+ Years